eSantaFe Help

Directions, Tips and Troubleshooting


What is eSantaFe?

Who can use eSantaFe?

Can anyone else get to my student information?

When can I use eSantaFe?

Computer System Requirements

Setting up your computer

Some details you should know before using the system

Information to have ready before using eSantaFe

How do I know my fees?

How do I print?

How do I pay?

What do I do if I have a problem connecting?

Computer/Browser troubleshooting

I've read all of this and I still have a problem



If you still need help, try visiting:
Ask Santa Fe

Menu Options

Notifications

My Info/Status - view and modify address, phone numbers and email address.

Transcripts - Order a transcript & view an unofficial transcript.

Verifications - Obtain & view enrollment verifications.

Graduation App - apply for Graduation and check the status of a graduation application.

Orientation - Schedule an On Campus Orientation or complete Online Orientation.

Change Degree - find out how to change your degree/advisement track.

Education Plan - create or view an education plan.

Degree Audit - view your degree audit, degree requirements and university requirements.

My Financial Aid - View status of Financial Aid & awards.

View & Pay Fees - View and pay fees with credit card.

My Schedule - view your class schedule, drop classes, fee payment. 

Register for Classes - view courses (via course category or course number), view course description, add a class. You can also use Express Registration and Learning Communities from this option.

Withdraw Courses - withdraw from a course.

My Grades - view grades by semester.

Log Off - exit eSantaFe.



What is eSantaFe?

eSantaFe is a secure system that enables students to register for courses and access student information over the Internet. Students can also drop courses, pay fees with an American Express, VISA, or MasterCard credit card, check grades, update address and phone information, and browse for course availability. 

Because eSantaFe requires an identification number (an assigned Student ID) and password for each student, the system ensures that each student may only register himself or herself and access his or her own student information. You are responsible for keeping your Student ID and password secure.

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Who can use eSantaFe?

eSantaFe is available to currently enrolled and returning students. New students must submit an Admissions Application (available online through Admissions website), complete placement testing, and participate in new student orientation before registering for classes.

Non-students may sign in as guest to browse course schedules only. 

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Can anyone else get to my student information?

This site is secured in two different ways.  First, you must use your Student ID and an individual password to access your information. 

Your transactions are also protected from being intercepted by hackers by our encryption program.  That is why, when you sign on to our site, you may see a messages similar to the one below depending on your browser settings.

  • "You are about to view pages over a secure connection.  Any information you exchange with this site cannot be viewed by anyone else on the web." 

You are responsible for keeping your Student ID and password secure.

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When can I use eSantaFe?

eSantaFe services are available 24X7 unless there is scheduled maintenance.

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Computer System Requirements

To use eSantaFe, you must be at a computer with Internet access. Your Internet browser must be frames compatible and Java enabled. The college recommends that you use Internet Explorer.

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Setting up your computer

  • We recommend that you use at least Internet Explorer 5 for the tightest security. 
  • Internet Explorer users set your security level to medium. 
  • Users on some browsers may need to modify your security settings to allow the encryption certificate to be accepted.  See Computer Troubleshooting for more information. 
  • If you do not want to click on the required options, you may use your TAB key to move from field to field. 
  • If your registration session sits idle for five minutes, you will be disconnected from the system automatically.
  • The system operates from any PC or Macintosh that is frames compatible.  You should set your browser to allow JavaScript.  This is a default in browsers, so unless you have intentionally turned that option off, you will not need to make any changes. Also, you should set you browser to allow pop-up windows if it is an option to do so.
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Some details you should know before using the system

The system is set to automatically time out after 5 minutes of inactivity (if you don't choose any options).

eSantaFe services are available 24X7 unless there is scheduled maintenance.  

The system operates from any PC or Macintosh that is frames compatible.  You should set your browser to allow JavaScript.  This is a default in browsers, so unless you have intentionally turned that option off, you will not need to make any changes. Also, you should set you browser to allow pop-up windows if it is an option to do so.  

Make sure that you choose the proper semester (fall, spring, summer) before you begin your registration process.

Currently enrolled credit-seeking students should receive a registration appointment card in the mail. Students registering online may register at any time on or after their appointment date/time. New students who have gone through a new student orientation may register online. Transfer students must also attend a new student orientation or see a counselor or advisor before using the system (see Orientation).

Students wishing to register for a course as audit (no credit) status must register on campus.

Students taking courses that require special permission must register for those courses on campus.

You may pay your fees online with an American Express, VISA, or MasterCard or you may pay at a campus business office by cash, check, money order, American Express, VISA, or MasterCard.  Tuition and fees must be paid by the close of business on your due date. If you do not pay your fees by the close of business on your due date, your schedule will be canceled, and you will lose your seat in those classes. 

Grades for the current academic term are not available until they are posted at the end of the semester. 

When you are done using eSantaFe, use the Log Off link to complete your session. 

If the session disconnects or if it is unable to connect, the system is temporarily out of service, and you should try again later.

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Information to have ready before using eSantaFe

  1. Your Student ID#
  2. Your password
  3. A list of desired courses (make sure that you have met all prerequisites)
  4. A list of alternative courses in the event that your first choice is not available 
  5. Your credit card number and four digit expiration date of the card, if you intend to pay your fees by credit card online 
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How do I know my fees?

When you have completed your registration, the My Schedule option will clearly identify the amount you owe and the date on which your fees are due. If you do not pay your fees by the close of business on your due date, your schedule will be canceled, and you will lose your seat in those classes. 

Use the button on My Schedule or View & Pay Fees on the eSantaFe menu to pay your fees by Credit Card and to see any applicable Financial Aid or Florida Prepaid.

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How do I print?

The screens in eSantaFe can be printed. Many of them have a print icon on the bottom of the page. The browsers print option can also be used. However, because eSantaFe uses frames, you must click somewhere in the area you want to print before choosing PRINT on the browser menu bar. Otherwise you will print only the menu bar.

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How do I pay?


Use the button on My Schedule or View & Pay Fees on the eSantaFe menu to pay your fees by Credit Card and to see any applicable Financial Aid or Florida Prepaid. If you do not pay your fees by the close of business on your due date, your schedule will be canceled, and you will lose your seat in those classes.

Payment by credit card available on eSantaFe

Pay by Cash: in person on campus

Pay by Check: in person on campus or by mail (SF-Cashier's Office; 3000 NW 83rd Street; Gainesville, FL 32606)

Pay by American Express, VISA, or MasterCard (only): in person on campus or via eSantaFe

NOTE: Before or after paying your fees, you are responsible for dropping any course you do not wish to take. The college does not automatically drop students for non-attendance. If you do not drop a course, you are responsible for the fees and the grade earned in that class.

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What do I do if I have a problem connecting?

It is possible that you will try to access the system and receive an error message. If you do attempt to connect and get an error message, wait a while and try again. Difficulties in connecting will most likely occur just before classes begin and the first few days after grades are posted for a previous semester.

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Computer Troubleshooting

Problem Cause/Solution
During transactions in Internet Explorer you receive a message: 
SECURITY ALERT
You are about to send info to the Local Intranet Zone. It might be possible for other people to see what you are sending. Do you want to continue?
Check "In the future do not show the warning for this zone." Then click Yes.

Our system encryption will prevent your transactions from being intercepted.

Payment was made but the total fees owed did not change.

Check your balance again the following business day (Monday through Friday).  Due to processing procedures, total fees owed may not be updated until the following business day after a payment is made.
You clicked a button on the screen and nothing is happening. In your browser window click Stop, then click the button again to retry.
The only menu items that work are Course Selection, Help, and Exit
You signed in as a guest. You must log in with a valid Student ID and password to have full access to the system.
You're a current student and did not log in as a guest, but the Register button won't work.


After you sign on to eSantaFe, look for messages showing restrictions.  Also, check My Info/Status option for Registration Stops.  If you need additional assistance, check with your home campus registration office or an academic advisor.
You receive the message "Error trying to send to server - retry."  Use the Back button on your browser to return to the previous screen, then select the option again. 
Your bookmark to a page within this system brings up a java error page.
This system requires log-in to verify user status.  Bookmarks will only work for the log-in screen not any other pages.
You are not using Internet Explorer and eSantaFe is not functioning correctly. 
Although eSantaFe works for most browsers, we recommend using Internet Explorer to ensure all features work correctly.

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I've read all of this and I still have a problem

In the event that you cannot work through your problems, please click on Contact Us on the top banner, and email us with your problem.

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Notifications

Use Notifications to view important messages. This page may also show when you log into eSantaFe if you have any unread notifications. If this is the case, all messages must be viewed before access to the eSantaFe menu is granted.
Notifications may be viewed by category, new notifications or all notifications. To view a notification detail, click on the subject.

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My Info/Status

Use My Info/Status to view and change your personal information. This includes Local and Permanent addresses, phone numbers, email address and emergency notification contact information. It is important to keep your local address up-to-date, as this is the address that all mailings will be sent to. The college is not responsible for information delays due to incorrect student addresses.

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Transcripts

Use Transcripts to order transcript(s) to be either picked up from the records office, electronically sent to a specified University, mailed to either the student, another Institution, or individual. An unofficial transcript can be viewed by clicking the View Unofficial link.

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Verifications

Use Verifications to obtain enrollment information. This option is usually used when third parties such as an insurance company needs to verify enrollment. Note: clicking on the link National Student Clearinghouse brings up a new window. The National Clearinghouse site is not a part of eSantaFe.

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My Grades

Use My Grades to view your grades for previous semesters. Select the semester and click the Get Grades button.

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Graduation

Use this option to Apply for Graduation, check the status of your graduation application or delete a graduation application. The first page lists the instructions for applying.

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My Financial Aid

Use My Financial Aid to view status of your file or the awards received. If you have a pending Financial Aid file, your status will show. If you have already been awarded Financial Aid, your awards and award amounts by term are shown. Clicking on the Award Amount will show the detail of the award (award amount, deductions, and check amount - if applicable).

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Orientation

Use Orientation to schedule an on campus orientation or to do online orientation. The first page is a checklist. Please review the information carefully.

To schedule an on-campus orientation, click on Schedule on-campus Orientation. A list will show available orientation sessions. Click ADD to select an orientation. Note: you can only have one scheduled orientation appointment. If you wish to change your appointment, you must first delete the appointment and then add a new appointment.

Click on Proceed with online Orientation to do your orientation online. Your online orientation is based on your enrollment information. Proceed through the pages and you will be set as having completed orientation at the end.

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Change Degree

Use Change Degree to find out how to change your degree/advisement track.

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Education Plan

Use Education Plan to view or create a semester by semester glance at the classes needed to complete your degree/advisement track.

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Degree Audit

The Degree Audit Home page shows your current degree/advisement track, transfer university, academic status and test scores.  Click on the State University Admission Foreign Language Requirement link for more information on the foreign language requirements. You may view information for a different degree/advisement track or transfer university (for AA degrees only) by selecting the desired option in the drop down boxes & then clicking one of the following options:  

  • Click on Graduation Status Summary to see a summary of the credit hours required, hours transferred in, hours completed at Santa Fe, and hours still needed by category.  Grade point averages and graduation eligibility and reasons are shown.
  • Click on Degree Audit Detail which shows the detail of specific courses required for a degree/advisement track. All courses you have taken or transferred in are shown in the area that they apply to.  Click on a course number to view the course description and prerequisite information.
    If it is during registration time, you may select required classes for degree and register for them: Click on the check box next to each class you wish to register for, and then click on the "enter" button at the bottom of the page, you will then be taken to Express Registration.
  • Click on Degree Requirements to view the Degree Requirements. 
  • Click on University Requirements for AA degrees, to view the University Requirements for the selected degree/advisement track that was specified on the Degree Audit Home page. Specific requirements are listed by each university in Florida, and at the bottom of the screen, specific courses are listed if they are required(R), suggested(S) or an option-see university notes(O).  
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My Schedule

Use My Schedule to view your class schedule and the associated fees. You can also use this screen to drop classes.  

To drop a class, click the  next to the class to be dropped. To withdraw from a class, click the next to the class. After the last day to drop with a refund, the Withdraw button will take you to Withdraw Courses. The buttons only shows during the time frame that you can drop or withdraw. Please refer to the withdraw policy.

Click here How to Pay to find out the different ways that you can pay your fees.

You can pay your fees online with an American Express, VISA, or MasterCard, or you may pay at a campus business office by cash, check, money order, an American Express, VISA, or MasterCard. 

Tuition and fees must be paid by the close of business on your due date. Failure to pay fees by the close of business on your due date will result in your schedule being canceled.

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Register for Classes

There are 3 ways to register for classes from this page: Course Selection, Express Registration, and Learning Communities. Refer to information below on each option.

Search Courses

Use Search Courses to find classes. Be sure the Term is set to the semester you are interested in viewing (ex: fall, spring, summer). Courses may be selected based on a course category (ex: English) or the course number (ex: ENC1101). Criteria such as campus, days of the week, and times may also be entered to narrow down your selection. A list of classes is then provided based on the criteria you selected. You may click on the course name to view the course description, prerequisites, and fees. If registration is enabled, you may click on next to a class to register for it. Once you successfully register for a class, your class schedule is displayed (see My Schedule). When you register for courses, you are responsible for these classes and the associated fees.

For Open Campus (online) classes, enter the category or course number, then select OPEN CAMPUS as the campus and click the enter button.  A list of classes is then provided. Click the Register button next to a class to register for it. Before you can register for an Open Campus class, you must answer the questions on the Open Campus questionnaire and update your email address. You will then be provided with the reference code required for registration.  Once you successfully register for a class, your class schedule is displayed (see My Schedule). When you register for courses, you are responsible for these classes and the associated fees.

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Express Registration

Express Registration shows available class schedules based on the classes and parameters you enter.

To use Express Registration, click on Express Registration on the Register for Classes page. Then, enter at least 2 and no more than 8 classes. Criteria such as campus, days of the week, and times may also be entered to narrow down your selection. If a class has a lab, you must enter the lab immediately following the class. Click Search Courses, and the schedules that meet your criteria will be displayed.  If a class is not available for the criteria that you entered, the class will not show in the available schedules. You may then click on the course number to view the course description, prerequisites, and fees for each course in the schedule. If registration is enabled, you may click on next to a schedule to register for it.  Remember, when you click, you are agreeing to register for all courses listed in the proposed schedule.

If there are problems adding the classes, an explanation will be displayed, and you will be given an opportunity to select the class that will add successfully. Once you successfully register, your schedule is displayed (see My Schedule). When you register for courses, you are responsible for these classes and the associated fees.

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Learning Communities

The Learning Communities option shows the Learning Communities that a student can register for.

Select the term, and then click on the Learning Communities button. A list of Learning Communities and their associated classes will be presented. To register for a particular Learning Community, click on the Register button next to the Learning Community.If there are problems adding the classes, an explanation will be displayed. Once you successfully register, your schedule is displayed (see My Schedule). When you register for courses, you are responsible for these classes and the associated fees.

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Withdraw Courses

After the last date to drop with a refund, you may withdraw from a course with a grade of "W". The withdrawal period is then open until the last day to withdraw for the term or session in which you are enrolled.

Within the refund period, a course can be dropped with a refund through the My Schedule option on eSantafe.

Use Withdraw Courses to withdraw from a course(s) in a current session. You can click on next to the class you wish to withdraw from, or click at the top to withdraw from all courses.

The following restrictions will apply to the web withdrawal process:

  • High School Program students need to contact the High School Office for permission to withdraw.
  • Financial Aid Award students may need to contact Financial Aid, because any reduction in hours enrolled or change in attendance requires prior approval. Please note that withdrawing from a course could affect your financial aid.
  • Developmental Ed. students are required to obtain signatures from the Academic Resources Office before withdrawing from Developmental Ed. course(s).
  • Veteran students are required to get signatures from the Veterans Affairs Office before withdrawing from course(s).
  • International students must be enrolled full-time in order to remain in status for their F-1 visas, and will be required to get a signature from the International Student Admissions Office before withdrawing.

NOTE: Once the required signatures are obtained, the signature sheet must be completed and returned to the Records Office R-101 for processing by 4:30 PM on the last day to withdraw from courses. Courses noted in the schedule with a different beginning and ending date from that of the regular term or session may have a drop or withdrawal date different from the one published. Please contact the Records office, R110, for specific dates for these courses. All deadlines are listed in the following:
 College Catalog and Class Schedule
 On the web: A-Z Index, Records

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View & Pay Fees

Use View & Pay Fees to view your fees by term, see any applicable Financial Aid or Florida Prepaid, amounts due, due dates, and make payments by either American Express, VISA, or MasterCard. If you have fees due, you can pay for a term, or pay the entire amount due (Pay All). The credit card page shows the amount due, and requests the Credit card number and Credit Card Expiration Date. If valid entries are made, and credit card authorization occurs, an authorization number will be provided.

Fees can also be paid by:
Pay by Cash: in person on campus

Pay by Check: in person on campus or by mail (SF-Cashier's Office; 3000 NW 83rd Street; Gainesville, FL 32606)

Pay by American Express, VISA, or MasterCard (only): in person on campus or via eSantaFe

Tuition and fees must be paid by the close of business on your due date. Failure to pay fees by the close of business on your due date will result in your schedule being canceled.

NOTE: Before or after paying your fees, you are responsible for dropping any course you do not wish to take. The college does not automatically drop students for non-attendance. If you do not drop a course, you are responsible for the fees and the grade earned in that class.

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Log Off

It is important to use this option to Log Off the system when you have finished. Logging off will close the current window, which disconnects your session. If the window does not close automatically (which may take a moment), close the window either by answering a message to close the window, or clicking on the X in the upper right hand corner of the window. You will be taken to the Santa Fe homepage.

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